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Terms & Conditions


All the text, images, graphics, logos, artwork and other content on this website is owned by The Cool Ice Box Company Ltd and is protected by copyright and trademark laws. No part of the website may be reproduced without The Cool Ice Box prior consent.

The Contract

By purchasing goods from The Cool Ice Box you are entering into a legally binding agreement with us on the following terms. It is important that you read and understand these terms because they affect your rights and liabilities. Your statutory rights are not affected. These terms describe the basis for purchase by you (the customer) and sale by us (The Cool Ice Box Company Ltd) of the products described on this web site.

Details of Order

The quantity, quality and description of the products you will receive will be those set out in your order. Orders are accepted at the sole discretion of The Cool Ice Box Co. but are normally accepted if the products are available, the order reflects current pricing, you are based in the Delivery Area and your credit or account card is authorised for the transaction. Please note The Cool Ice Box Company Ltd cannot be held responsible for any of our products being refused passage on an aircraft or fitting in any overhead lockers. You will need to contact each individual company and country to gain further information.

Price of Goods

The Cool Ice Box Co. reserves the right to change the prices of our products at any time and without prior notice. If the prices of our products change for any reason between the date we accept your order and the proposed delivery date, we will inform you and ask you to confirm by e-mail that the new price is acceptable. If it is not acceptable, you will of course be given the option to cancel your order and receive a full refund.

Risk and Ownership

Risk of damage to or loss of items purchased from The Cool Ice Box Co. passes to you at the time of delivery. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Any shortages or damage in you order must be reported to the Company within 2 hours of delivery time.

Governing Law and Jurisdiction

These terms will be governed by English law and any disputes will be resolved exclusively by the English Courts.



Although The Cool Ice Box Co. aims to provide our customers with high quality products and takes all reasonable steps to ensure you are pleased with your purchase, unless otherwise stated our products are covered only by the manufacturer's guarantee. Additionally, The Cool Ice Box Co. will not be held liable to you or in breach of contract for any delay or failure to perform due to a cause beyond our reasonable control. The Cool Ice Box Company Ltd also reserves the right to cancel any order without reasoning. All guarantees on electrical equipment are for one year from date of purchase. The guarantee will be invalidated immediately if the product is used in conjunction with multiple adapters, extension leads or via a faulty wall socket or cigarette lighter. All household electrics should have had a PAT test and must be conform to the latest electrical standards. If an extended warranty is not put in place with the purchase of your electrical equipment, no liability whatsoever can be taken by the Cool Ice Box Company Ltd once the 1 year guarantee after the date of purchase expires.


The Cool Ice Box Co. accepts payment using all major credit and debit cards, including MasterCard, Visa, Visa Electron, Switch and Solo. We will charge your credit card account for payment upon receipt of order unless delivery cannot be fulfilled within 30 days. Items with a lead-time greater than 30 days will be charged up to 7 days prior to despatch. We accept no liability if a delivery is delayed because you did not give us the right payment details. If it is not possible to obtain full payment on delivery of the goods to you, we reserve the right to cancel the contract or suspend any further deliveries to you. This does not affect any other rights we may have. The Cool Ice Box Co. will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from The Cool Ice Box Co. Ltd, unless this is solely due to our negligence.


We deliver the products you order to the address you specify for delivery. It is important that this address is accurate. It is a condition that all orders despatched will require a signature on delivery; we will never leave items unless they have been signed for. We cannot accept any liability for any loss or damage to the products once they have been delivered and signed for. Should the courier be unable to deliver due to incorrect address or no one at home when delivery is attempted, then all delivery charges and return costs will be borne by the customer. We aim to deliver the items ordered by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time. We use fast and cost-effective methods to ensure efficient delivery of your order. We constantly review our carriers and our delivery rates to ensure we can offer the best possible delivery service at a competitive price. We deliver to all addresses within the UK mainland. If you wish to order products to be delivered outside the UK, please contact us to arrange this. NOTE CUT OFF TIME IS 1PM for guaranteed next day deliveries, (please note that this relates to working days only - orders received after cut off time on a Friday will not be dispatched until Monday and therefore delivery is timed from the time the goods are dispatched). Delivery times are based on working days (weekends excluded) ie if orders are placed on a Friday for 24 hour delivery they will be delivered on a Monday, likewise orders placed on a Friday for 48 hour delivery will not be delivered until the following Tuesday. Please note if you are ordering a cooler to travel with we suggest you order well in advance, by at least a week, in order that you have time to get used to your product and in case of any unforseen delays with delivery. If your order is urgent, please use the Express Delivery Option, Or contact a member of the Cool Ice Box Team directly at to arrange other options. Whilst we do our utmost to help, we reserve the right to charge extra for all technical information, testing on our products by client request, responding to telephone and email questions at £50 hour.

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